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FAQs

How do I order?

You can order online, by post or by telephone. For urgent orders, please do not send orders by post, call 0797 659 7791 and check to confirm that we can complete your order in time. For postal orders please send order details including your full name, address, postcode, telephone number. Delivery name and address details and confirmation of the product you wish to order, including size, price, frame* and child’s name* and personal message* (*for name prints only).

Cheques should be in pounds sterling. If you wish to pay by cheque please contact Katiepie Designs for address details.

If you wish to pay by bank transfer, please contact Katiepie Designs for bank details.

How do I know you have received my order?

You will receive an email from Katiepie Designs confirming your order within 3 days. You will also receive a confirmation email from Nochex if you pay through the website. If you do not receive these emails please contact Katiepie Designs.

Can you deliver all items worldwide?

We can send the small prints and posters internationally. Unfortunately, due to size restrictions with Royal Mail, we are not able to send the larger items overseas at this time.

Can I have my order in less than 28 days?

Generally, all items are sent out in advance of the 28 days. If you have an urgent requirement for a christening or birthday please contact Katiepie Designs as we do hold a number of items, including name prints in stock. I will always do my utmost to ensure you receive your order in time for a special occasion.

What if I decide I want to cancel my order?

We hope that you don’t cancel your order but if for whatever reason you do, we offer a money back guarantee on all non personalized items. Please email Katiepie Designs asap stating the reason why you wish to cancel.

If your order has not been despatched you will receive a full refund. If your item has been despatched you will receive a refund less direct costs, i.e. postage and packing. Please contact Katiepie Designs for a returns number within 7 days of receipt of your goods.

All items must be returned within a reasonable time limit in perfect condition and in original packaging. You are advised to send it with a ‘sign for’ service with adequate insurance as Katiepie Designs cannot be responsible for lost items. Unfortunately, we are unable to offer refunds to personalised items (i.e. name prints with personal messages)

How do I care for my artwork?

As with all artwork, it should not be exposed to continuous strong sunlight. To clean your artwork (canvases and framed images) please use a dry lint free cloth.

Do you offer a choice of mounts and framed for the name prints?

We don't currently offer any alternative mounts or frames but if you really want to choose your own frame and mount, we can arrange to send you the print only. Please email us for more information.

Name prints – Can I have more than 9 letters?

The number of letters is limited as the longer the name the smaller the letter size. We have tested various names and in my opinion any name with more than 9 letters may not look as aesthetically pleasing to the eye. I am more than happy to print the name for you but we do want you to be aware that the letters may appear quite a bit smaller than shown on the website.

Can we commission you to do an original piece of art work for us?

We am more than happy to quote for any original art work for you or your children. In the first instance, please contact Katiepie Designs outlining your requirement.

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