Normal Delivery times – The majority of the items on the website are made to order and we aim to dispatch all goods within 28 days of receiving cleared funds. For urgent orders, please contact Katiepie Designs on 0797 659 7791 as we are able to rush through urgent orders. Please call only in office hours 9am till 5pm Monday to Friday. Posters are generally sent out within one week of receiving cleared funds.
Local Collection – For anyone living near Hitchin you are welcome to collect your purchases free of charge.
Overseas Delivery – Due to size restrictions we are unable to post large items overseas, however we can post the smaller sizes of name prints. Sadly, post Brexit, we no longer deliver to the EU.
Returns Policy – We are sure that you will be delighted with your purchases from Katiepie Designs, but for your peace of mind we are happy to offer a full money back guarantee on all unpersonalised items. Simply contact Katiepie Designs immediately for a returns number and return the item within 7 days, in the original condition it was received and in original packaging with the returns number clearly written on the packaging.
It is advisable to return all items using a sign for service as Katiepie Designs will not be responsible for any losses. The customer will be given a full refund less postage and packing costs.
Personalised items can only be returned for refund or exchange if damaged in transit.